Last Updated: 20th October 2024

Welcome to www.glamway.in. (brand name owned by LAXPROTEK Private Limited.,) By using our website and purchasing our products, you agree to be bound by the following Terms and Conditions. Please read them carefully.

1. Products, Purchase, Replacements, and Returns

1.1 Product Description:

GLAMWAY makes every effort to display and describe products accurately. However, we do not warrant that product descriptions or other content on the site are error-free. Actual product packaging and materials may contain more or different information than what is shown on the website.

1.2 Purchases:

When you place an order through our website, you agree that you are authorized to use the payment method provided and have a legitimate interest in purchasing the product(s). All orders are subject to acceptance and availability.

1.3 Replacements and Returns:

• Eligibility: If you receive a wrong or damaged product, you can request a replacement or return by contacting us within 3 days of delivery.
• Replacement Process: After verification, we will replace the incorrect or damaged product within a reasonable time frame.
• Returns: If a return is requested due to incorrect or damaged delivery, refunds will be processed within 15 to 30 business days from the date of approval of the return.
• We reserve the right to decline returns or replacements if the product is found to be used or tampered with after delivery.

2. Website Usage Policy

2.1 Acceptable Use:

You agree to use the website for lawful purposes only. You may not engage in any activity that interferes with or disrupts the website’s functionality or violates any law or regulation.

2.2 Third-Party Links:

Our website may contain links to third-party websites. These links are provided for your convenience only, and GLAMWAY is not responsible for the content or practices of such third-party sites. Visiting any third-party website linked from www.glamway.in is at your own risk, and we encourage you to review the terms and conditions of those sites.

2.3 Intellectual Property:

All content, images, logos, and trademarks displayed on www.glamway.in are the intellectual property of LAXPROTEK Private Limited and GLAMWAY, unless otherwise stated. Unauthorized use of our intellectual property is prohibited.

3. Payment Methods

We accept the following payment methods:

• Credit/Debit Cards
• Net Banking
• UPI (Unified Payments Interface)
• Wallets All payments are processed through secure payment gateways. We do not store your payment details on our servers. Your order will be processed once payment is successfully received.

4. Pricing and Availability

4.1 Pricing:

All prices listed on the website are in Indian Rupees (INR) and are subject to change without prior notice. While we strive to ensure accuracy, errors in pricing or availability may occur. In the event of a pricing error, we reserve the right to cancel or refuse any order.

4.2 Availability:

Product availability is subject to change at any time without notice. In case a product you ordered becomes unavailable after your order is placed, we will notify you and either suggest an alternative or provide a full refund.

5. Delivery

5.1 Delivery Timeline:

We aim to deliver products within 5 to 7 business days from the date of order confirmation. Delivery times may vary based on location, holidays, or other external factors.

5.2 Non-Delivery, Damaged, or Wrong Product Delivery:

If you do not receive your order, or if a wrong or damaged product is delivered:

• Claim Process: You must contact us within 3 days of delivery to claim a return or replacement. Claims beyond this window may not be honoured.
• Refunds: In case of non-delivery or damaged/wrong product delivery, refunds will be processed within 7 to 20 business days after verification.

6. Return, Exchange, and Refund Policy

At GLAMWAY, we strive to ensure that our customers are fully satisfied with their purchases. However, we understand that sometimes you may need to return or exchange a product. This policy outlines the terms for returning, exchanging, and refunding products purchased through www.glamway.in.

6.1. Conditions for Return and Exchange

You may request a return or exchange of products if any of the following conditions are met:

• Damaged or Defective Products: If the product arrives damaged or defective.
• Incorrect Products: If the product delivered is different from what was ordered.
• Expired Products: If you receive a product that is past its expiration date.

Important: Returns and exchanges will only be accepted if:

• The product is unused, unopened, and in its original packaging (where applicable).
• The product is returned with all original tags, labels, and any accessories that came with it.
• The return or exchange request is made within 3 days of receiving the product. Requests made after this period may not be accepted.

6.2. Return Process

If you wish to return a product, follow these steps:

1. Initiate the Return: Contact our customer service team via email or phone within 3 days of delivery. Provide your order details and the reason for return (damaged, defective, incorrect product, etc.).
2. Approval and Instructions: Our team will review your request and provide you with return shipping instructions if the return is approved. We may ask for photos or videos of the damaged or defective product for verification.
3. Pack the Product: Ensure the product is securely packed in its original packaging to prevent damage during return shipping.
4. Ship the Product: Return the product to the address provided by our team within the stipulated timeline.
5. Return Confirmation: Once we receive the returned product and verify its condition, we will process your request.

6.3. Exchange Policy

If you received the wrong or damaged product, you can request an exchange for the same item (or another item of equal value, based on availability). To process an exchange:

• Contact Customer Service: Request an exchange within 3 days of receiving the product.
• Verification: Once verified, we will ship the replacement product to you at no additional cost.
• Timeline for Exchange: Exchanges will be processed as soon as we receive and verify the returned item. The delivery timeline for the replacement product will depend on your location but typically takes 5 to 10 business days.

6.4. Refund Policy

Refunds may be requested in the following circumstances:

• Non-Delivery of Products: If you do not receive your order within the specified delivery timeframe (usually 5 to 10 business days).
• Incorrect or Damaged Products: If the product delivered is incorrect or damaged, and you do not wish to exchange it.

Refund Process:

1. Initiate a Refund Request: Contact our customer service team within 3 days of receiving the product (or the expected delivery date, in case of non-delivery).
2. Approval: Refund requests will be reviewed, and once approved, the refund will be initiated.
3. Refund Mode: The refund will be processed using the original payment method (credit card, bank transfer, etc.) used during the purchase.
4. Refund Timeline: Once approved, refunds will typically be processed within 17 to 20 business days. The exact time frame may vary depending on the bank or payment gateway used.

Important Notes:

• Shipping Costs: If the return or exchange is due to a damaged, defective, or incorrect product, we will cover the return shipping costs. If the return is for other reasons (such as a change of mind), the customer will be responsible for shipping charges.
• Refund Denial: Refunds may be denied if the returned product does not meet the above criteria (e.g., if the product is used or not in its original packaging).

6.5. Non-Returnable Items

For hygiene reasons, some products may not be eligible for returns, including:

• Opened or used skincare and cosmetic products.
• Products that are personalized or customized.
• Gift cards or promotional items.

These items will be clearly marked as non-returnable on the product page.

7. Disclaimer of Warranties

All products provided on www.glamway.in are provided "as is" and "as available," without any warranties or conditions of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. GLAMWAY makes no representation or warranty that the products will meet your requirements or expectations.

8. Limitation of Liability

To the fullest extent permitted by law, LAXPROTEK Private Limited (GLAMWAY) will not be liable for any indirect, incidental, consequential, or punitive damages, including but not limited to loss of profits, data, or use arising from the use of our products or website, even if we have been advised of the possibility of such damages. Our total liability for any claim related to your purchase shall not exceed the price of the product in question.

9. Indemnification

You agree to indemnify, defend, and hold harmless LAXPROTEK Private Limited, its affiliates, and its officers, directors, employees, and agents from and against any and all claims, damages, liabilities, costs, and expenses (including legal fees) arising out of your use of the website, breach of these Terms and Conditions, or violation of any applicable laws.

10. Privacy

Your privacy is important to us. Our Privacy Policy, which details how we collect, use, and protect your personal information, forms part of these Terms and Conditions. Please review the [Privacy Policy] <

11. General Terms and Conditions

11.1 Governing Law:

These Terms and Conditions and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of India, and any disputes shall be subject to the exclusive jurisdiction of the courts in [Insert Jurisdiction].

11.2 Changes to Terms and Conditions:

We reserve the right to modify or update these Terms and Conditions at any time without prior notice. Any changes will be effective immediately upon posting on the website. Your continued use of the website after changes are posted constitutes your acceptance of the revised Terms and Conditions.

11.3 Entire Agreement:

These Terms and Conditions, along with the Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and GLAMWAY concerning the use of our website and products.

11.4 Severability:

If any provision of these Terms and Conditions is found to be unlawful or unenforceable, the remaining provisions shall continue to be in full force and effect.

11.5 Contact Information:

If you have any questions about these Terms and Conditions, please contact us at:

• Email: care@glamway.in